FAQs

Frequently Asked Questions

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FAQs
How do I activate my Insight Visa® Prepaid Card?

Call 1.888.572.8472 to activate your Insight Card
and set your PIN.

Where can I use my Insight Card?

Your Insight Card can be used everywhere Visa
Debit cards are accepted to make purchases
in-store, online, or by phone. Use your Card to
withdraw cash and check your balance at any
ATM worldwide displaying the Visa®, Plus® or
Maestro® logo.

How much money can I load on my card at one time?

The maximum amount of cash loads is $5,000
per day. Ingo Money check load maximum per
day is $2,500. Direct Deposit maximum daily
load limit is $9,500. The balance on your card
cannot exceed $9,500 at any time.

Can I withdraw cash from ATM machines with my card?

Yes, your Insight Card may be used at ATMs or
at Point of Sale terminals with a PIN pad that
accept Visa Debit, Plus® or Maestro® using the
PIN you selected in connection with your Card.†

† ATM owner fees may apply.

How do I add funds to my card?

Add money to your Insight Card by having your payroll or government benefits deposited directly to your Insight Card automatically each payday. Direct deposit is free.

The safest, fastest and most convenient way to add funds to your Insight Card is through direct deposit. You can also load checks to your
Card simply by snapping a picture with your smartphone. You can sign up to load checks to your Card with the Ingo Money app.*

You can add funds to your Insight Card by visiting an Insight Partner Location or purchasing a Green Dot® MoneyPak® or Visa ReadyLink® loads at major retailers nationwide.**

* Additional fees may apply. See Ingo Money Terms and Conditions for complete details.
* * For MoneyPak, a service fee of up to $4.95 will apply. Additional fees may apply. Please check with the load partner for applicable fees.

What happens to my direct deposit if I change jobs?

If you change jobs, the deposits from your previous job to your Insight Card will stop after your last paycheck. To start direct deposit with
your new employer, provide them with a direct deposit form that you can find by logging into your account at InsightCards.com or clicking here.

Once your employer processes the form, your paychecks from your new job will be directly deposited to your Card.

Can I use my Insight Card for car rentals, hotel stays, and dining out?

Yes, you can use your Card at most hotels and restaurants, however we recommend that you call hotels first to inquire about their prepaid card policy.

Can I use my card at a pay-at-the-pump gas station?

Yes, you may use your Insight Card to pay at the pump. However, paying at the pump may cause a hold of up to $75.00.

Is my card safe to use on the Internet?

Yes, the purchases that you make on the Internet using your Insight Card are as safe as with any other Visa prepaid Card.

How do I check my card balance and transaction history?

You can view your balance and transaction history online by logging in here. You can also sign up for Insight Alerts, real-time messages of account activity, so you’ll always know on the go.

What should I do if my card is lost or stolen?

If you believe that your Insight Card has been lost or stolen, call us immediately at 1.888.572.8472. You will have the option of obtaining a replacement card and your available balance will be transferred. Also, if you believe that an unauthorized transaction has occurred, notify us immediately.

How do I contact Insight?

Call Customer Service at the number on the back of your card, 1.888.572.8472, or log in to your account here.


Or write to us at:

Insight
Attn: Customer Service
PO Box 190245
Birmingham, AL 35219